Question 1

How quickly can I get started?

Accepted Answer

This depends on availability, but often you can see a healthcare provider within just a few days! Each provider has their own schedule and availability, so if you want to be seen by a specific provider, waiting times may be longer. Once you’ve created your account, you can click on a provider’s profile to see their availability and book an appointment.

Question 2

How much does a consultation cost?

Accepted Answer

We are fully transparent about our providers’ fees. Each provider sets their own rate, which you can find on their profile page in the Uma platform. If additional costs arise (for example, because further examinations or tests are needed), the provider will always discuss this with you during the consultation. Some health insurers reimburse (part of) the costs.

Question 3

Can I choose my healthcare provider?

Accepted Answer

Yes, absolutely. You can choose which provider you make an appointment with. On their profile you’ll find additional information about the provider, and on our social media we regularly post videos of our providers. This way you can get a better sense of them and choose one that suits you!

Question 4

Is everything really online?

Accepted Answer

Yes, our care is fully online thanks to fully secure video consultations.  If physical tests are needed, the provider will discuss with you how and where you can have them done. Usually this will be at your GP or gynaecologist, or at one of our partner organisations!

Question 5

What if I need more help?

Accepted Answer

You’re never on your own. After each consultation you can schedule follow-up appointments, and in more complex situations the providers consult with each other. Should it happen that your situation requires even more specialised help that isn’t available within the Uma provider network, the providers will refer you to a suitable specialist.

Question 6

How can I pay?

Accepted Answer

However you like

Question 7

Are there consultations or programmes?

Accepted Answer

Both!

Question 8

Is there a platform?

Accepted Answer

Of course!

The most frequently asked questions

How quickly can I get started?

How much does a consultation cost?

Can I choose my healthcare provider?

Is everything really online?

What if I need more help?